Monday, October 26, 2009

The reality of shopping on Nokia Ovi Store

The talented Mr Ben Smith over at The Really Mobile Project has used one of those super flash cartoon animation services to script his experience of shopping at the Ovi Store.

At the end of the video Ben points out that the Really Mobile team have spent over £40 on applications at the Ovi Store. But they’ve only managed to download 1 application successfully.
The team had collectively submitted 4 support requests asking for help and guess what they got ONE response! The other three were apparently IGNORED! oh God....

The reality is shopping and making a purchase on the Ovi store is a real pain. The worst part about it is that if you read the fine print it says that once you buy an app you own it and the only way to get your money back is if the app is defectifve or not advertised correctly in terms of its features. If you want your money back you have to provide proof of purchase and it could take 30 days or more to see your money back!!

If Nokia wants to compete in this space, they seriously need to simplify the buying experience and even more important improving its customer support. Enjoy the clip.

We go shopping in Nokia's OVI Store from The Really Mobile Project on Vimeo.

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